Client Management for Research Manager:
1.⇥Drive client value for assigned clients by developing and implementing client plans that fully supports the clients’ own objectives and deliver growth for the company
2.⇥Ensure execution of the day-to-day management of assigned clients within the framework of the agreed account plans and that client expectations are managed with regard to service levels.
3.⇥Lead key negotiations with clients as required and ensure client contracts comply with company policy and legal requirements.
4.⇥Effectively manages client workload requirements between team members and other support groups
5.⇥Leads own team to deliver thought provoking presentations to Board level/senior client personnel, including diagnoses of issues, recommendations for action and related advice that are aligned to client objectives and that have quantifiable value for the client.
6.⇥Align activities with relevant ICD for clients as appropriate
7.⇥Coaches own team to provide proactive analysis to client(s), thought provoking presentations and add value to their client relationships through their industry knowledge
8.⇥Ensures team members are appropriately recruited and trained to achieve results using appropriate processes and tools.
9.⇥Motivates direct reports to achieve all company’s key performance indicators and ensure they are appropriately rewarded and recognised for their contribution.
10.⇥Fulfils internal requirements and processes relating to your team as required. (e.g. Complete forecasting and budgeting processes)
11.⇥Engages with clients and develop clients relationships at senior levels to ensure future retention of business
12.⇥Promotes the company externally through participation at client seminars, client events, conferences and similar external events.
13.⇥Provides feedback to marketing regarding client needs and challenges processes as necessary to meet clients needs.
Knowledge and Skills:
⇥5 – 7 years Client Service experience
⇥Solid understanding of FMCG industry and trends
⇥Extensive knowledge of products and services, matched by through understanding of client business needs, market trends
⇥Knowledge of other areas of the business
⇥Strong people management skills – demonstrated ability to achieve results through others, to motivate and inspire and to coach individuals to develop/realise their full potential
⇥Sound knowledge of how to apply core processes to achieve results
⇥Good judgement and sound decision-making, resolving problems in a highly client-focused fashion
⇥Excellent interpersonal skills – good record of senior client relationship development
⇥Keeps updated on business practices and processes generally.
Do you have experience as Research Manager? We expect your resume on cv[@]abchumancapital.ro