Senior Customer Service Representative
Senior Customer Service Representative – multinational company
Responsabilitati
These are your tasks:
• Deals directly with customers either by telephone, electronically or face to face;
• Responds promptly to customer inquiries;
• Receives and record in IT system the orders from the clients (restaurants/ filling stations);
• Checks and processes the orders received from the client;
• Controls the products delivery and solves the problems appeared;
• Controls and resolves the quality complaints;
• Periodically updates the order form;
• Communicate the orders schedule for each client;
• Maintains the relationship with the customers;
• Manages the specific documents (notices, invoices);
• Prepares the invoices for services provided to customers;
• Keeps records of customer interactions and orders received;
• Records details of inquiries, comments and complaints;
• Communicates and coordinates with all the internal departments;
• Prepares monthly reports;
• Provides support to CS Manager in order to check CS department efficiency (KPI / cost control) in accordance with the customers standards;
• Delivers induction training to the new employees;
• Performs any other specific tasks, according to the management requests for a proper conduct of the operations.
Cerinte
• High School / Bachelor degree;
• Very good communication skills;
• Customer oriented person;
• 2-3 years experience in customer service;
• Ability to resolve any conflicts or complaints that the customer might have in accordance to company policy;
• Organized person;
• Microsoft Office suite knowledge;
• Knowledge about logistic market – will be a plus;
• English – advanced level will be a plus.
Please send your resumes at the following address: corina.diaconu@abchumancapital.ro
