Junior IT Technical Support – French (Remote)

Junior IT Technical Support – French (Remote)

This role is designed for junior IT professionals with French language skills who are passionate about technology. The position offers a remote work setup with a rotating shift schedule and only 4 days per month on-site in Bucharest. Intensive on site training will be provided during the initial period, with excellent opportunities for career development and advancement. The successful candidate will handle incidents assigned directly to them, follow clear procedures, and receive support from supervisors whenever needed.

Ideal candidate

• To ensure that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels in accordance with the quality assurance and safety plan
• Must demonstrate basic technical knowledge with a minimum of 1 year of IT support experience, basic understanding of networking, Linux and ITIL concepts are nice to have, excellent written and verbal communication skills
• Very good level of French & English (minimum B2)
• Availability to work weekly rotating day and night shifts (06:00–15:00 / 13:00–22:00 / 22:00–06:00) is required
• Motivated to learn and develop technical skills

Responsibilities

• Monitors physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space, etc.)
• Monitors of flows between applications
• Analyses the events detected on servers or flows between different applications, solves the issues or escalate them to responsible teams
• Responsible with starting, stopping and constantly monitoring of the IT resources respecting the daily schedule
• Handles both technical and functional incidents and solves them or escalate them according to the existing procedures using ticketing systems
• Launches recovery tools or commands (manual recovery, reconfiguration of IT resources, copying of files, backup operations)
• Responsible with maintaining the knowledge database updated through documentation of the issues encountered and techniques used to solve them for future reference.

Benefits:

• Compensation package including competitive salary, meal vouchers, Easter and Christmas bonuses, vacation bonus, and performance-based bonuses.
• Special occasion bonuses to celebrate important life events.
• Additional vacation days, increasing with seniority.
• Birthday day off to celebrate your special day.
• Health insurance/Life insurance/Dental insurance.
• Multiple learning and development opportunities, including training, job rotations, and career progression

Apply now or send your CV to: recrutare@abchumancapital.ro