Admin & Customer Support Officer with French

Posted on feb. 21, 2023 in Joburi Customer Service & Support

  • Full Time
  • Bucuresti

Admin & Customer Support Officer with French

What you do:

  • Creating and updating C&C files and assigning them to the C&C user
  • Closing of C&C files when requested
  • Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
  • Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment,
  • Creates reports
  • Executing Collections fees management tasks including invoicing collection costs
  • Taking care of correct data entry and maintaining data quality
  • Escalation to local teams and including account manager in case of unresponsive customers
  • Particpating to test campaigns

Key requirements/ What you bring:

Functional knowledge:

  • Good understanding of Claims and Collections processes and KPI, reporting and systems is an adavntage
  • Working knowledge of English and French language (good level)
  • Good user of MS Office package, especially Excel (intermediate level)

Business expertise:

  • 6 months to 1 year experience is customer service or secretarial activities would be an advantage

Interpersonal skills:

  • Result orientated
  • Team player
  • Customer focused
  • Flexibility and critical thinking
  • Abilty to manage own space and time and to work in a fast-paced environment
  • Good problem solving skills

We offer:

  • Dynamic and multinational working environment
  • Opportunity to learn and grow – on the job as well as language or professional training
  • Open company culture, flexible working hours / possibility of working from home
  • A wide range of employee benefits – meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on company products, etc.
  • Full time permanent contract
  • Modern and accessible offices

If you are interested, please send the cv by e-mail at recrutare@abchumancapital.ro

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Author: admin