Admin & Customer Support Officer with French
Admin & Customer Support Officer with French
What you do:
- Creating and updating C&C files and assigning them to the C&C user
- Closing of C&C files when requested
- Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
- Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment,
- Creates reports
- Executing Collections fees management tasks including invoicing collection costs
- Taking care of correct data entry and maintaining data quality
- Escalation to local teams and including account manager in case of unresponsive customers
- Particpating to test campaigns
Key requirements/ What you bring:
Functional knowledge:
- Good understanding of Claims and Collections processes and KPI, reporting and systems is an adavntage
- Working knowledge of English and French language (good level)
- Good user of MS Office package, especially Excel (intermediate level)
Business expertise:
- 6 months to 1 year experience is customer service or secretarial activities would be an advantage
Interpersonal skills:
- Result orientated
- Team player
- Customer focused
- Flexibility and critical thinking
- Abilty to manage own space and time and to work in a fast-paced environment
- Good problem solving skills
We offer:
- Dynamic and multinational working environment
- Opportunity to learn and grow – on the job as well as language or professional training
- Open company culture, flexible working hours / possibility of working from home
- A wide range of employee benefits – meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on company products, etc.
- Full time permanent contract
- Modern and accessible offices
If you are interested, please send the cv by e-mail at recrutare@abchumancapital.ro