Head of Collection Department

  • Full Time
  • Bucuresti
  • This position has been filled

Head of Collection Department

Acting as Head of Collection Department you will be directly subordinate to the CEO of the company and you will have the following responsibilities and required specialization.


➢ Being involved in daily operations in collection activities of the company, including but not limited to bad debtors contacting (50% of active working time per day), acting as a main collector in the team and lead the other members by the power of example;

➢ Development of an effective debt collection process within the company;

➢ Recruitment, training team of collectors and further management of debt collection team, together with the CEO and according to the directive lines from the Headquarter;

➢ Regular execution of debt collection within company’s customer portfolio by the means of debt collection team;

➢ Continuous analysis and improvement of the debt collection process and tools by proposing and implementing new ways of debt collection efficiency.

➢ Following performance of both internal and external debt collection teams, and offer specialized training for improvement of performance;

➢ Perform regular visits to outsourcing collection partners for checking the activity on spot.


  • Economics or legal studies (university degree)
  • MS office applications know-how
  • English fluent spoken and in writing
  • Experience as a team leader/manager, or a long-standing experience as a credit analyst or collection officer, preferably in a captive finance environment with strong exposure to individuals (B2C collection)
  • Experience in credit process management, credit strategy setting and portfolio steering could be an advantage.

Mandatory experience:

  • At least 5 years in the banking or legal field in a financial institution or debt collection company, related activity to individuals’ debt collection procedures.

To apply for this opportunity, please send your resume to recrutare@abchumancapital.ro

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Author: admin