Technical Support Engineer (Level 2) – Cloud API integration
Technical Support Engineer (Level 2) – Cloud API integration
RESPONSABILITIES:
- Maintain key metrics including initial response time and ticket creation to resolution time
- Work to troubleshoot problems in real-time, interacting with customers as well as internal resources to deliver maximum customer satisfaction
- Help the customers to find the maximum value in their Cloud Elements solution by using your JavaScript or Java programming skills
- Identify, verify and reproduce difficult to solve customer problems that may come from multiple sources
- Review requirements and technical design documents to provide timely and meaningful feedback
- Document and publish new knowledge articles for Cloud Elements clients or for Cloud Elements employees.
REQUIREMENTS:
- Minimum 1 year of experience in a technical role (software development experience and/or technical support or QA experience)
- API knowledge and strong knowledge of APIs and Web Services including REST, SOAP and XML
- A good understanding of JavaScript or Java
- Knowledge of SaaS, IaaS industry, API development and Cloud companies
- Availability to work in shifts (including night shifts and weekends)
- English – advanced level, both written and spoken
- BS/MS in Computer Science or equivalent technical program (advantage)
- Experience with JSON / XML is a big plus
- Experience with a query language is a plus
- Outstanding communication skills, customer service skills and business acumen
- Passionate about troubleshooting and root cause analysis
Please send your CV to the following e-mail address: cv@abchumancapital.ro