Technical Support Engineer (Level 2) – Cloud API integration

Technical Support Engineer (Level 2) – Cloud API integration

RESPONSABILITIES:

• Maintain key metrics including initial response time and ticket creation to resolution time
• Work to troubleshoot problems in real-time, interacting with customers as well as internal resources to deliver maximum customer satisfaction
• Help the customers to find the maximum value in their Cloud Elements solution by using your JavaScript or Java programming skills
• Identify, verify and reproduce difficult to solve customer problems that may come from multiple sources
• Review requirements and technical design documents to provide timely and meaningful feedback
• Document and publish new knowledge articles for Cloud Elements clients or for Cloud Elements employees.

REQUIREMENTS:

• Minimum 1 year of experience in a technical role (software development experience and/or technical support or QA experience)
• API knowledge and strong knowledge of APIs and Web Services including REST, SOAP and XML
• A good understanding of JavaScript or Java
• Knowledge of SaaS, IaaS industry, API development and Cloud companies
• Availability to work in shifts (including night shifts and weekends)
• English – advanced level, both written and spoken
• BS/MS in Computer Science or equivalent technical program (advantage)
• Experience with JSON / XML is a big plus
• Experience with a query language is a plus
• Outstanding communication skills, customer service skills and business acumen
• Passionate about troubleshooting and root cause analysis

Please send your CV to the following e-mail address: cv@abchumancapital.ro