TECHNICAL SUPPORT ENGINEER

Responsibilities and Tasks for Tehnical Support Engineer – multinational company:

IT Support Tasks:
⇥Handling Service Requests and Incidents coming from key users as 1st level support
⇥Creating Service Desk tickets as either an Incident, or Service Request
⇥Incident and Service Request Management including solving, tracking, communication and reporting
⇥Support/Educate internal clients on processes and procedures of the WebNimbus environment
⇥Ad hoc reports out of WebNimbus environment
⇥Check data consistency and start correction process

Test Engineering Tasks:
⇥Prepare acceptance test cases for the requirements
⇥Execute acceptance test cases for the requirements
⇥Documentation of test cases results within HP Quality Center
⇥Manage defects on the issues tracker for the discovered defects
⇥Retesting bug fixes
⇥Adaptation of test cases after the implementation of functional changes.

Other:

External – clients, technology, competitors, market:
⇥Maintaining good relations with the internal and external clients;
Internal: cooperation, procedures, policies and best practices:
⇥Building good and cooperative atmosphere within the team;
⇥Implementation and act according to the internal processes;
⇥Close cooperation with software provider team.

Requirements:

Qualification:
⇥Master or bachelor degree IT, MIS, other Technical Studies
⇥Very good skills in MS-Office
⇥Very good knowledge of English (mandatory)
⇥Technical: SQL Server (T-SQL) and/or Reporting Services (or Crystal Reports) would be a plus
⇥Knowledge of German/other European language would be a plus

Experience
⇥Min. 1 year experience in relevant field of software development, requirements management and software testing
⇥Min. 1 year experience in maintenance and support on a production IT system
⇥Min. 1 year experience in testing of an IT system

⇥Competency:
⇥Problem solving skills
⇥Determination to achieve the ambitious goals and work with and coordinate across multiple group of people
⇥Team oriented, motivated and quality driven
⇥Follow and attention to the details
⇥Good communication skills
⇥Can listen to, understand information and ideas as presented verbally
⇥Ability to decision making
⇥Working with time and stress pressure
⇥Emotional intelligence
⇥Client oriented
⇥Time management – ability to multi-task and effectively manage workload
⇥Ability to maintain documentation.

Do you have experience as Technical Suport Engineer? We expect your CV on cv[@]abchumancapital.ro