Waterproofing Design Specialist – Autocad

Waterproofing Design Specialist – Autocad

Requirements:

– University degree in construction field
– At least 2 years of professional experience in a similar position preferably in construction materials area (waterproofing solutions),
– Team spirit
– English is a must
– Good knowledge of finishing work norms & environment is a plus
– Presentation skills
– Sales skills
– Problem solving skills
– Time management and sense of priorities due to the diversity of tasks involved
– Ability to use the computer (AutoCAD, Word, Excel, Outlook, , WinDev, CorelDraw)
– Driving license: B category

RESPONSIBILITIES:

PRE-SALES

– Provide technical support to the sales force
– Provide regular updates on company’s products, competition, norms and regulations
– Provide technical field support during customer visits requiring a specific expertise
– Participate to marketing events at the national and regional level : distribution days, trade fairs, … (mock up, product demonstration … )
– Provide technical support to customers and opinion leaders
– Make sure key opinion leaders on the market (architect, design offices,) are visited proactively and benefit from key information about our product’s benefits
– Follow up with incoming requests from opinion leaders and prescriptions. Support with technical drawings when necessary.
– Participate/organize conferences/events at the national and regional level to increase the company’s brand awareness and extend our network.Manage product and application trainings internally and externally
– externally : inform, train external sales force and opinion leaders
– internally : inform, train internal sales force
Communicate intensively with the other technical stakeholders of the company
– regular feed-back to the Export Technical Manager based at the headquarter (local norms, competitive intelligence,…).
– regular contact with the main European plants in order to keep local technical documentation up to date (DOPs, Technical Data Sheets,…).
– Contribute to the technical database

AFTER SALES

– Document the claim on site or at distance:
– Analyze the level of responsibility of the company : technical analysis, research of possible defects and their causes
– Define how to technically solve the claim: chose the solution.
– Coordinate the solving process of the claim: follow up with all parts involved
– Follow after sales costs closely (Labor, material) : quantitative and qualitative analysis of the costs, report monthly to the Country Manager
– Follow up with the claim until it is solved: give the green light to the after-sales department for closing the claim.
– Represent the company in front of insurances: defend the company’s position (argumentation, negotiation)
– Identify and qualify any new sales opportunity following a customer claim (refurbishment,…) and inform the salesforce.